Trainer - BPO

Job Details
Job ID :
Job Type:
Corporate Job
Functional Area :
Job Experience:
1 - 2 Years
Posted On:
May 07, 2019
As per Industry Standard 

Job Description

Key Responsibilities:-

 Responsible for giving BPO voice & Non-Voice process training to new and existing Trainee's (Telecom industry overview, TRAI and other Regulatory Bodies, CRM ,call routing, Telephone Etiquette, Types of Customers & Handling Irate customer, Customer Delight, Rapport Building & Empathy)

 Instruct trainees in job seeking, application procedures; resume writing, interview preparation, job retention skills and attitude

 Demonstrate understanding & imparting of Employability skills, teaching materials, and procedures with understanding of various teaching methods

 Ensure periodic, TNI based and tangibly effective, tests / refreshers for identified learners

 Batch Session planning & coordinating With Other Trainers Regarding Availability and Timings

 Provide job search/career information workshops and presentations as needed

 Facilitate career counselling, evaluation, skills training, job readiness training and other activities related to successful placement of trainees

 Maintaining training records Audit ready in accordance with the compliance requirements


 Graduate with 1-2 years of Relevant experience

Skills Required:-

 Excellent communication, both written and verbal

 Negotiation skills & influencing ability

 Good Presentation Skills

 Strong focus on delivery and results with high drive and energy level

 Reasoning abilities, creativity, business judgment, tolerance for ambiguity, and quantitative facility.

 Leading others and people development 

Company Name: Vision India Services Pvt.Ltd
Company Type: Staffing / Skilling / RBPO
Contact Person: TA1@VISPL.NET.IN
Phone: 7557222333
Company Website:
Company Address: A 11 Sector 67
About Company: Vision India is a Transformational Human Capital Organization offering customized People and Process solutions in the domain of Skill Development, Staffing and Business Outsourcing by making people Employable, Efficient and Effective. With a focused mission to fill the vacuum in the space of Quality Staffing in Corporates, supplemented by Skill development & relevant Skill Augmentation Initiatives & Projects, contributing our bit in the National agenda of Skill India. Our role as trusted partner translates into our core capability – Building Careers and Building Organizations through our unique offerings and innovative ideas. We firmly believe in the ideology of “Carving careers, beyond a Job”.